Refund Policy
Cozely Care Refund Policy
At Cozely Care, we want you to be completely satisfied with your purchase. If you’re not, we’re happy to assist with a return or refund under the following conditions:
Eligibility for Refunds
- Items must be returned within 30 days of receiving your order.
- Products should be unused, in their original condition, and in the original packaging.
- A valid proof of purchase (receipt or order confirmation) is required.
Non-Refundable Items
- Gift cards and digital products.
- Items marked as final sale.
- Products that show signs of use, damage, or wear not caused during shipping.
How to Request a Refund
- Contact Us: Email us at [email/contact info] with your order number and reason for the return.
- Return Shipping: Once your request is approved, send the item back using the provided instructions. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
- Refund Approval: Upon receiving and inspecting the item, we’ll notify you of the approval status.
- Refund Issuance: Approved refunds will be processed within 7-10 business days and credited to your original payment method.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We’ll arrange for a replacement or refund at no extra cost to you.
Late or Missing Refunds
If your refund hasn’t been received after the processing time, check with your bank or payment provider. If the issue remains unresolved, contact our support team for assistance.
We’re here to ensure a smooth and hassle-free experience. If you have any questions or need further assistance, feel free to reach out to us!